Measures for your and our safety

The safety of our guests and employees is our top priority. In order to prevent the further spread and the risk of infection by Covid-19, we would like to inform you about our security measures.

Protect yourself and others and wear a protective mask in all public areas. We ask you to keep the distance of 1.5 meters at all times. Together we are strong and stay healthy. Thanks for your support.

 

Employees

All employees wear a protective mask at all times.
The body temperature is measured before starting work.
Employees with elevated temperatures or other symptoms are immediately isolated and tested.
All employees have been trained in our protection concepts and apply them without exception.
Thorough hand washing and disinfection is required.

 

Public Areas

Hand sanitiser are available in all areas.
Plexiglass panes are set up at the reception.
Protective masks are available from reception on request. Contactless fever measurements are also possible.
The minimum distance of 1.5 meters should be maintained at all times.
All points of contact (door handles, lift buttons, etc.) are cleaned and disinfected with increased frequency.
Wearing protective masks is compulsory in all public areas. Children under the age of 12 are excluded.
The air circulation in the house is guaranteed by a fresh air supply.

 

Restaurants

A maximum of 4 people can sit per table. A family with children is an exception.
Plexiglass panes are set up between the tables if the minimum distance cannot be maintained.
The contact details of the guests are recorded to ensure complete contact tracing.
Wearing a protective mask is mandatory. The mask may be placed on the table.
Guests who do not want to help themselves at the breakfast buffet can order breakfast from the service staff on request.
Table reservations are recommended.
There is no free choice of table - guests are escorted to the seat.
Consumption is only allowed while seated.

 

Rooms

Rooms are cleaned with appropriate protective material.
Contact points such as bath products, remote controls etc. are also disinfected.
If room cleaning is not desired, we ask you to inform the reception.

 

Transfer

We will still be happy to pick you up from the train station free of charge.
Valet parking is offered. Before and after the service, employees disinfect their hands as well as the steering wheel, keys and points of contact in the car.
Hand sanitiser are available in the hotel buses.

 

Alpin Spa

The maximum number per room (e.g. sauna, steam bath) is indicated.
All employees wear a protective mask.
The minimum distance of 1.5 meters should be maintained at all times.
Please note that for safety reasons, no guided sauna infusions are allowed at the moment. Instead, we will pamper you with our aroma infusion balls.

Protection Concepts Covid-19 (in German only)

Cancellation Conditions COVID-19

Cancellation Conditions COVID-19

 

 

Disclaimer of liability

We would like to point out, dear guests, that we will seriously and consistently implement the protection concepts prescribed and controlled by the public sector (Swiss Confederation, Canton of Graubünden, municipality of Arosa) to avoid the transmission of SARS-CoV-2 viruses for the sake of your health . However, we ask for your understanding that we must nevertheless fully exclude any liability within the scope of what is legally permissible.