Our mission statement
Our action is formed by our mission statement. Always ensure your actions are follwing those principles, exceed the expectations and fill the hotel with positive emotions.
Please keep in mind, it is not about the most beautiful building, it is about the people in it!
Who are we and what are our values?
- We are since 1882 the one and only privately owned first class hotel in Arosa. Our values do have tradition.
- We are different compared to other traditional 5 star hotels in a pleasant way. We count on style, emotions full of relish instead of firm convention.
- We regard the alpine nature and the wunderful sourrounding as our longterm benefit.
- We benefit from a prominent location in Arosa, mostly everything can be reached within few steps.
- "You know us, we appreciate you - Welcome at home"!
What are our goals?
- Economical working, success-orientation and profits are the fundation for our long-term success.
- We exceed expectations and wishes of our guests, and thus create a high identification with our property.
- Your young and young-minded clientele is meeting themselves informal and appreciate the modern-alpine Lifestyle as much as the luxurious and stylish ambience.
- We emphasize on security for our guests and colleagues.
- We service and entertain our youngest guests and regard them as important opinion multiplicators for their parents.
What are we doing?
- We offer in all aspects an authentic holiday experience on a high level.
- We communicate with respect, sympathy and frankness.
- Stylish and fresh, with pep and a lot of passion for details we maintain our image, as well as the look and feel of each and every room, our awarded restaurants and all other public areas.
- We treat our business partners respectful and seek for long-term relationships.
- At any time we care for our nature with sustainable attention and due respect.